Manager, Sales and Customer Service

Are you a dynamic leader with a passion for delivering exceptional customer service and driving sales? Do you thrive in a fast-paced, retail environment? If so, we have an exciting opportunity for you to join our team as the Manager of Sales and Customer Service at Macy's. In this role, you will be responsible for overseeing a team of sales associates and ensuring a positive shopping experience for our valued customers. We are looking for a motivated individual with strong communication and leadership skills, who is committed to driving results and delivering a top-notch customer experience. If this sounds like you, we would love to hear from you.

1. Lead a team of sales associates to achieve sales goals and deliver exceptional customer service.
2. Develop and implement strategies to increase sales and enhance the customer experience.
3. Train and coach sales associates on product knowledge, selling techniques, and customer service best practices.
4. Monitor and analyze sales data to identify trends and opportunities for improvement.
5. Create and maintain a positive and welcoming environment for customers.
6. Address customer concerns and resolve any issues in a timely and professional manner.
7. Collaborate with other managers and departments to ensure efficient and effective store operations.
8. Conduct regular performance evaluations and provide feedback to team members.
9. Develop and maintain relationships with customers to drive repeat business.
10. Stay up-to-date on industry trends and competitor strategies to inform business decisions.
11. Ensure compliance with company policies, procedures, and standards.
12. Hire, train, and schedule sales associates as needed.
13. Communicate effectively with upper management and provide regular updates on sales and customer service metrics.
14. Lead by example and set a high standard for customer service and sales performance.
15. Foster a positive and cohesive team culture to motivate and engage employees.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Atlanta, GA, USA is between $50,000 to $90,000 per year. However, this can vary depending on factors such as experience, industry, and company size. Some companies may offer additional benefits and bonuses as part of the compensation package.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.