Manager, Sales and Customer Service

Welcome to Macy's, where we pride ourselves on providing exceptional customer service and offering top-quality products to our valued customers. As the Manager of Sales and Customer Service, you will play a critical role in leading and developing a team of sales associates and ensuring that our customers have a positive shopping experience. We are looking for a dynamic and goal-oriented individual who is passionate about building relationships and driving sales. If you are a natural leader with a strong sales background and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity.

1. Lead and develop a team of sales associates to achieve sales targets and provide exceptional customer service.
2. Create and implement sales strategies to drive revenue and increase customer satisfaction.
3. Train and coach sales associates on product knowledge, sales techniques, and customer service skills.
4. Foster a positive and motivating work environment that encourages teamwork and collaboration.
5. Monitor and analyze sales performance data to identify areas for improvement and develop action plans.
6. Ensure compliance with company policies, procedures, and standards.
7. Handle and resolve customer complaints and issues in a timely and professional manner.
8. Conduct regular performance evaluations and provide feedback and coaching to team members.
9. Collaborate with other department managers to ensure efficient and effective operations.
10. Stay updated on industry trends and customer needs to make informed decisions and drive sales.
11. Maintain a high level of product knowledge and assist customers with inquiries and product recommendations.
12. Monitor inventory levels and work with the buying team to ensure product availability.
13. Plan and execute sales events and promotions to attract and retain customers.
14. Develop and maintain relationships with customers to drive repeat business and build brand loyalty.
15. Participate in hiring and onboarding of new sales associates and provide ongoing training and development opportunities.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Los Angeles, CA, USA is $76,000 to $122,000 per year. This may vary depending on the specific company and industry, as well as the level of experience and qualifications of the individual. Other factors such as bonuses, commissions, and benefits may also impact the overall salary.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.