Manager, Sales and Customer Service

Welcome to Macy's, where we pride ourselves on delivering exceptional customer service and creating memorable shopping experiences. We are currently seeking a highly motivated and dynamic individual to join our team as Manager, Sales and Customer Service. In this role, you will have the opportunity to lead and inspire a team of sales and customer service associates, while driving sales and maintaining our high standards of customer satisfaction. If you are a natural leader with a passion for delivering exceptional service, we invite you to apply for this exciting opportunity.

1. Lead and manage a team of sales and customer service associates to ensure the delivery of exceptional customer service and sales performance.
2. Develop and implement strategies to drive sales and achieve sales targets.
3. Train and mentor team members to enhance their product knowledge and customer service skills.
4. Monitor and evaluate team performance, providing feedback and coaching to improve performance.
5. Create and maintain a positive and inclusive work environment, promoting teamwork and collaboration.
6. Ensure all customer inquiries and complaints are handled in a timely and satisfactory manner.
7. Implement customer service policies and procedures to maintain high levels of customer satisfaction.
8. Collaborate with other departments, such as merchandising and operations, to improve overall store performance.
9. Stay up-to-date with industry trends and competition to identify opportunities for improvement.
10. Take initiative to resolve customer issues and provide solutions to enhance the shopping experience.
11. Conduct regular meetings and trainings to communicate expectations, updates, and goals to the team.
12. Manage inventory levels and ensure products are properly displayed and stocked on the sales floor.
13. Maintain visual merchandising standards to enhance the overall shopping experience for customers.
14. Monitor and analyze sales data to make informed decisions and adjustments to drive sales and improve performance.
15. Uphold company values and standards, ensuring a positive brand image is consistently maintained.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Costa Mesa, CA, USA is between $50,000 and $90,000 per year. This range can vary based on factors such as the size and industry of the company, the individual's level of experience and education, and additional skills or certifications they may possess.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.