Manager, Sales and Customer Service

Welcome to Macy's, where we are dedicated to providing exceptional sales and customer service experiences to our valued customers. We are currently seeking a highly motivated and experienced Manager to lead our Sales and Customer Service team. As the Manager, you will play a crucial role in driving sales, ensuring customer satisfaction, and maintaining a positive and productive work environment. If you have a passion for sales, excellent leadership skills, and a strong background in customer service, we would love to hear from you!

1. Lead and manage the sales and customer service team to achieve sales goals and provide exceptional customer service.
2. Create and implement strategies to drive sales and increase customer satisfaction.
3. Train and develop team members on sales techniques, product knowledge, and customer service best practices.
4. Monitor and analyze sales and customer service data to identify areas for improvement and make necessary adjustments.
5. Ensure that the team is following company policies, procedures, and standards.
6. Handle and resolve any customer complaints or issues in a timely and professional manner.
7. Collaborate with other departments, such as merchandising and marketing, to optimize sales and customer service efforts.
8. Conduct regular performance evaluations and provide feedback, coaching, and recognition to team members.
9. Create and maintain a positive and motivating work environment for the team.
10. Stay updated on industry trends, competition, and customer preferences to make informed decisions and recommendations.
11. Manage and control inventory levels, pricing, and promotions to maximize sales and profitability.
12. Communicate effectively with upper management to provide updates, reports, and recommendations.
13. Ensure compliance with all company policies and procedures, as well as local, state, and federal laws.
14. Continuously seek opportunities to improve sales and customer service processes and procedures.
15. Represent Macy's brand and values in all interactions with customers and team members.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Tucson, AZ, USA is $50,000-$70,000 per year. This can vary depending on the specific industry, company, and individual qualifications and experience.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.