Manager, Sales and Customer Service

Welcome to Macy's, where fashion meets customer service excellence. We are currently seeking a dynamic and experienced Manager of Sales and Customer Service to join our team. As a cornerstone of our business, this role is responsible for overseeing the daily operations of our sales floor and ensuring that our customers receive the highest level of service and satisfaction. If you have a passion for retail, a proven track record in sales and customer service, and the ability to lead and motivate a team, we want to hear from you! Keep reading to learn more about this exciting opportunity and the qualifications we are looking for.

1. Oversee and manage the daily operations of the sales floor to ensure a smooth and efficient customer experience.
2. Develop and implement strategies to drive sales and improve customer service satisfaction.
3. Train, coach, and motivate sales and customer service team members to achieve their goals and provide excellent service.
4. Monitor and analyze sales and customer service metrics to identify areas for improvement and take corrective actions.
5. Create and maintain a positive and welcoming environment for customers, ensuring their needs are met and exceeded.
6. Foster a strong customer service culture among team members, emphasizing the importance of providing exceptional service.
7. Develop and maintain relationships with customers to ensure their loyalty and satisfaction with the brand.
8. Manage inventory levels and ensure products are adequately stocked and displayed to meet customer demand.
9. Collaborate with other departments, such as marketing and merchandising, to develop and execute sales and customer service initiatives.
10. Handle and resolve any customer complaints or issues in a timely and professional manner.
11. Stay updated on industry trends and competitors to make informed decisions and improve the overall customer experience.
12. Create schedules and manage staffing levels to ensure adequate coverage and efficient operations.
13. Conduct performance evaluations and provide feedback and guidance to team members.
14. Develop and maintain a strong understanding of the company's products, policies, and procedures.
15. Adhere to all company policies, procedures, and safety standards to maintain a safe and productive work environment.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Baton Rouge, LA, USA is $45,000 to $85,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual. Some managers in this role may also receive bonuses or commissions based on sales performance.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.