Manager, Sales and Customer Service

Welcome to Macy's, where we pride ourselves on delivering exceptional service and creating unforgettable shopping experiences for our customers. We are now seeking a dynamic and results-driven Manager of Sales and Customer Service to lead our team in providing top-notch service and driving sales at our location. The ideal candidate will have a passion for customer service, a strong background in sales, and the ability to motivate and coach a team towards success. If you are a driven leader with a customer-centric mindset, we invite you to join our team and help us continue to exceed our customers' expectations.

1. Oversee and manage the sales and customer service team at Macy's location.
2. Develop and implement strategies to drive sales and increase customer satisfaction.
3. Train, coach, and motivate team members to provide exceptional service and meet sales targets.
4. Monitor and analyze sales data to identify trends and opportunities for improvement.
5. Ensure that all team members adhere to Macy's customer service standards and policies.
6. Handle customer complaints and resolve issues in a timely and satisfactory manner.
7. Collaborate with other managers and departments to ensure seamless operations and a positive shopping experience for customers.
8. Conduct regular performance evaluations and provide feedback and guidance for improvement.
9. Create and maintain a positive and inclusive work environment for team members.
10. Stay updated on industry and market trends, and make recommendations for improvement.
11. Manage inventory and merchandise displays to maximize sales potential.
12. Communicate effectively with upper management and provide regular reports on sales and customer service performance.
13. Develop and maintain relationships with customers to promote loyalty and repeat business.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Paramus, NJ 07652, USA is $50,000-$70,000 per year. However, this can vary depending on factors such as the specific industry, company size, and years of experience. Some managers may earn more than $100,000 per year, while others may earn less than $40,000 per year. It is important to research and compare salaries for similar positions in the area to get a more accurate idea of the salary range for this role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.