Manager, Sales and Customer Service

Welcome to Macy's, where our focus is on providing exceptional customer service and driving sales to achieve our company goals. As the Manager of Sales and Customer Service, you will play a pivotal role in leading and motivating our team to deliver an unparalleled shopping experience for our valued customers. We are seeking a dynamic and results-driven individual who is passionate about delivering top-notch service and driving sales growth. If you have a strong background in retail management, a proven track record of leading successful teams, and a customer-centric mindset, we want to hear from you. Join us at Macy's and be a part of a team that is dedicated to making every customer feel special and valued.

1. Lead and manage a team of sales and customer service associates to ensure a positive and productive work environment.
2. Set and communicate sales and customer service goals to team members, and provide guidance and support to help achieve these goals.
3. Develop and implement strategies to increase sales and drive business growth.
4. Foster a customer-centric culture by consistently providing exceptional service and creating a welcoming atmosphere for all customers.
5. Train and onboard new team members on company policies, sales techniques, and customer service standards.
6. Monitor and evaluate team performance, providing feedback and coaching to help improve individual and overall team performance.
7. Collaborate with other departments, such as merchandising and operations, to ensure a seamless shopping experience for customers.
8. Resolve customer complaints and issues in a timely and professional manner.
9. Stay updated on industry trends and customer preferences to make informed decisions and adjustments to sales and customer service strategies.
10. Create and maintain a positive and inclusive work environment that promotes teamwork, respect, and open communication.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Aventura, FL, USA is $50,000 - $90,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.