Manager, Sales and Customer Service

At Macy's, we believe that providing exceptional customer service is the key to success in the retail industry. We are seeking a motivated and experienced individual to join our team as the Manager of Sales and Customer Service. In this role, you will lead our sales and customer service teams to deliver an unparalleled shopping experience for our customers. We are looking for someone who is passionate about providing exceptional service, has strong leadership skills, and can drive sales growth. If you are a dedicated and results-driven individual with a passion for retail, then we want to hear from you!

1. Develop and implement strategies to improve customer service and increase sales.
2. Lead and motivate sales and customer service teams to achieve performance goals.
3. Train and onboard new team members on customer service and sales techniques.
4. Monitor and evaluate team performance, providing feedback and coaching as needed.
5. Ensure that all employees adhere to company policies and procedures.
6. Resolve customer complaints and issues in a timely and satisfactory manner.
7. Collaborate with other departments to ensure a seamless customer experience.
8. Analyze sales data and trends to identify opportunities for growth.
9. Maintain a high level of product knowledge to assist customers with their purchases.
10. Create and maintain a positive and welcoming store environment for customers.
11. Stay updated on industry trends and competition to inform business decisions.
12. Conduct regular staff meetings and trainings to communicate updates and expectations.
13. Develop and maintain relationships with customers to foster loyalty and repeat business.
14. Work with the visual merchandising team to ensure an attractive and organized sales floor.
15. Attend and actively participate in company meetings and conferences.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Columbus, OH, USA is between $55,000 and $90,000 per year. This range can vary depending on factors such as the industry, company size, and level of experience. Additionally, benefits such as bonuses, commission, and stock options may also impact the overall compensation for this position.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.