Manager, Sales and Customer Service

Attention all customer service and sales superstars! Are you a highly motivated and results-driven individual with a passion for providing exceptional customer experiences? Look no further than our Manager, Sales and Customer Service position at Macy's. We are seeking a dynamic leader to oversee our sales and customer service teams, driving revenue growth and ensuring top-notch service for our valued customers. If you thrive in a fast-paced, collaborative environment and have a proven track record in sales and customer service management, we want to hear from you!

1. Oversee and manage the sales and customer service teams to ensure excellent performance and results.
2. Develop and implement strategies to drive revenue growth and increase customer satisfaction.
3. Recruit, train, and motivate team members to achieve their full potential and meet performance goals.
4. Monitor and analyze sales and customer service metrics to identify areas for improvement and implement corrective actions.
5. Set sales targets and provide guidance and support to team members to achieve them.
6. Foster a positive and collaborative work environment that encourages teamwork and promotes a customer-centric mindset.
7. Develop and maintain strong relationships with customers, addressing any issues or concerns in a timely and professional manner.
8. Stay updated on industry trends and best practices in sales and customer service to continuously improve processes and procedures.
9. Collaborate with other departments, such as marketing and operations, to ensure a seamless customer experience.
10. Handle escalated customer complaints or complex sales situations, providing effective solutions and maintaining customer satisfaction.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Bloomington, MN, USA is $50,000-$90,000 per year. However, salaries may vary depending on the specific industry, company, and level of experience. Additionally, factors such as bonuses, commissions, and benefits can also impact the overall salary for this role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.