Manager, Sales and Customer Service

Welcome to Macy's, where we believe in providing exceptional service to our customers while driving sales and exceeding targets. We are currently seeking a dynamic and motivated individual to join our team as a Manager of Sales and Customer Service. As a leader in our store, you will play a crucial role in driving customer satisfaction, building strong relationships, and achieving sales goals. The ideal candidate will possess strong leadership skills, a passion for providing excellent customer service, and proven experience in driving sales. If you are an enthusiastic and results-driven individual with a passion for the retail industry, we encourage you to apply for this exciting opportunity at Macy's.

1. Develop and implement effective sales strategies to achieve store targets and drive revenue growth.
2. Lead and motivate a team of sales and customer service associates to provide exceptional service and achieve sales goals.
3. Train and coach employees on effective sales techniques and customer service best practices.
4. Monitor and analyze sales and customer service metrics to identify areas for improvement and implement corrective actions.
5. Ensure all employees adhere to company policies and procedures, including customer service standards and sales techniques.
6. Create a positive and welcoming atmosphere for customers by maintaining a clean and organized store environment.
7. Build and maintain strong relationships with customers to drive repeat business and enhance brand loyalty.
8. Handle escalated customer complaints and resolve issues in a timely and satisfactory manner.
9. Collaborate with cross-functional teams, including visual merchandising and inventory management, to ensure optimal product placement and availability.
10. Stay updated on industry trends and competitors to make informed business decisions and drive continuous improvement.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Monterey, CA, USA is between $60,000 and $100,000 per year. This range can vary depending on factors such as the industry, company size, experience level, and specific job responsibilities.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.