Manager, Sales and Customer Service

Welcome to the exciting world of Macy's, where fashion meets customer service! We are currently seeking a dynamic and results-driven individual to join our team as the Manager of Sales and Customer Service. As a leader in the retail industry, Macy's values exceptional service and strives to create a positive shopping experience for all our customers. In this role, you will have the opportunity to lead a team of sales and customer service associates, driving sales and ensuring top-notch customer satisfaction. If you have a passion for fashion and a proven track record in sales and customer service, we want you on our team! Keep reading for more details on this exciting opportunity.

1. Oversee the daily operations of the sales and customer service department.
2. Lead and motivate a team of sales and customer service associates to achieve sales goals and provide exceptional customer service.
3. Develop and implement sales strategies to increase revenue and drive business growth.
4. Train and onboard new sales and customer service team members.
5. Monitor and analyze sales data to identify trends and make necessary adjustments to improve performance.
6. Ensure all customer inquiries and concerns are addressed promptly and resolved to their satisfaction.
7. Maintain a high level of product knowledge and stay up-to-date on current fashion trends.
8. Collaborate with visual merchandising team to create visually appealing displays that drive sales.
9. Create and maintain a positive work environment that fosters teamwork and professional development.
10. Conduct regular performance evaluations and provide feedback and coaching to team members.
11. Handle any customer escalations and resolve issues in a timely and efficient manner.
12. Manage inventory levels and ensure appropriate stock levels are maintained.
13. Collaborate with other departments, such as marketing and operations, to ensure a seamless customer experience.
14. Stay informed about industry trends and developments, and make recommendations for improvement and innovation within the sales and customer service department.
15. Maintain a strong understanding of company policies and procedures and ensure they are consistently followed by team members.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Durham, NC, USA is between $50,000 and $70,000 per year. However, the specific salary for a manager in this field may vary depending on factors such as experience, industry, and company size.

In addition to base salary, managers in this role may also receive bonuses, commissions, and other benefits, such as health insurance and retirement plans. The overall salary package for a Manager, Sales and Customer Service in Durham, NC may also include stock options and other incentives.

It is important to note that salaries may also vary depending on the type of sales and customer service being managed. For example, a manager overseeing a team in a retail store may have a different salary range than a manager overseeing a team in a software company.

Overall, the salary range for a Manager, Sales and Customer Service in Durham, NC is competitive and can provide a comfortable living for individuals in this role.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.