Manager, Sales and Customer Service

Welcome to Macy's! We are currently seeking a highly motivated and dynamic individual to join our team as the Manager of Sales and Customer Service. As a leader in the retail industry, Macy's prides itself on providing exceptional customer service and fostering a positive sales culture. In this role, you will have the opportunity to oversee a team of sales associates and customer service representatives, driving sales and ensuring an outstanding shopping experience for our customers. We are looking for a candidate with a proven track record of success in sales and customer service, excellent communication skills, and a passion for delivering top-notch service. If you are a results-driven leader with a strong customer focus, we encourage you to apply for this exciting opportunity at Macy's.

1. Oversee a team of sales associates and customer service representatives, providing guidance, training, and support to ensure a high-performing and customer-focused team.
2. Develop and implement strategies to drive sales and increase customer satisfaction, analyzing sales data and customer feedback to identify areas for improvement.
3. Monitor and evaluate team performance, providing regular feedback and coaching to ensure individual and team goals are met.
4. Foster a positive and inclusive sales culture, promoting teamwork and collaboration among team members.
5. Lead by example, consistently demonstrating exceptional customer service and sales techniques to inspire and motivate team members.
6. Collaborate with other department managers to ensure seamless customer experiences and maximize cross-selling opportunities.
7. Handle escalated customer inquiries and complaints, resolving issues in a timely and professional manner.
8. Stay up-to-date on product knowledge and industry trends, sharing insights and training with team members to enhance their sales and customer service skills.
9. Develop and maintain relationships with customers, providing personalized service and building customer loyalty.
10. Monitor inventory levels and collaborate with the buying team to ensure adequate stock levels to meet customer demand.
11. Adhere to company policies and procedures, promoting a safe and ethical work environment.
12. Recruit and onboard new team members, conducting interviews and training to ensure a strong and qualified team.
13. Collaborate with the store manager to develop and execute sales and customer service goals, regularly reporting on progress and proposing strategies for improvement.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Orlando, FL, USA is between $50,000 and $80,000 per year. This range can vary depending on the specific job duties, experience level, and industry of the individual. Salaries may also be affected by the size and success of the company, as well as the cost of living in the area.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.