Manager, Sales and Customer Service

Welcome to Macy's, where we believe in providing our customers with exceptional service and a seamless shopping experience. We are currently seeking a dynamic and results-driven individual to join our team as the Manager of Sales and Customer Service. As the face of our brand, you will be responsible for leading and motivating a team of sales associates to deliver top-notch customer service and meet sales goals. If you are passionate about creating positive customer experiences, have a strong sales background, and possess excellent leadership skills, we invite you to apply for this exciting opportunity.

• Oversee and manage the sales and customer service team to ensure they are delivering exceptional service to customers
• Set and communicate sales goals and targets for the team and monitor their progress towards achieving them
• Train and develop team members to improve their sales techniques and customer service skills
• Foster a positive and customer-centric work culture within the team
• Act as a role model for the team by providing excellent customer service and promoting brand values
• Handle customer escalations and complaints in a timely and professional manner
• Collaborate with other departments, such as merchandising and operations, to ensure a seamless shopping experience for customers
• Analyze sales data and customer feedback to identify areas for improvement and implement strategies to increase sales and customer satisfaction
• Create and maintain schedules for the sales and customer service team to ensure adequate coverage during peak shopping hours
• Conduct performance evaluations and provide regular feedback and coaching to team members
• Stay up-to-date on industry trends and developments to continuously improve the customer experience and drive sales.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Portland, OR, USA is between $61,000 and $96,000 per year. This range can vary depending on the specific industry, company, and level of experience of the individual. Some factors that can affect the salary range include the size and profitability of the company, the level of responsibility and authority of the position, and the individual's skills and qualifications. Additionally, location can also play a role in salary range, as cost of living and demand for certain skills can vary from city to city.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.