Manager, Sales and Customer Service

Hello! Are you a natural leader with a passion for driving sales and providing exceptional customer service? If so, we have an exciting opportunity for you to join our team at Macy's as a Manager of Sales and Customer Service. In this role, you will be responsible for leading a team to deliver top-notch customer experiences and achieve sales goals. We are looking for a dynamic individual who can motivate and inspire their team to achieve success, while also providing exceptional customer service. If you have a proven track record of success in sales and customer service, along with strong leadership skills, we would love to hear from you. Join us at Macy's and be a part of a dynamic and growing team!

1. Lead and manage a team of sales and customer service associates to achieve departmental sales goals and deliver exceptional customer service.
2. Develop and implement effective sales strategies and initiatives to drive business growth and increase profitability.
3. Train and mentor sales and customer service associates to ensure they have the skills and knowledge to provide exceptional customer experiences.
4. Monitor and analyze sales data and customer feedback to identify areas for improvement and implement necessary changes.
5. Create and maintain a positive and motivating work environment for the team, fostering teamwork and collaboration.
6. Maintain a thorough understanding of the company's products and services, as well as current industry trends and competitors.
7. Ensure compliance with company policies and procedures, as well as all applicable laws and regulations.
8. Handle customer escalations and resolve any issues in a timely and professional manner.
9. Conduct regular performance evaluations and provide feedback and coaching to team members to promote growth and development.
10. Collaborate with other departments to ensure a seamless and positive customer experience across all touchpoints.
11. Stay up-to-date with industry developments and best practices to continuously improve sales and customer service strategies.
12. Represent the company in a professional and positive manner at all times, both internally and externally.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in Los Angeles, CA, USA is between $74,000 and $110,000 per year. This can vary depending on the specific industry, company, and level of experience. Some managers in this field may earn higher salaries due to bonuses and commissions.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.