Manager, Sales and Customer Service

Macy's is looking for a talented Manager, Sales and Customer Service to join our team and lead our sales and customer service teams. The ideal candidate will have a proven record of success in sales, customer service, and team management. They will have excellent communication and problem-solving skills, and a passion for helping our customers and employees succeed. Our Manager, Sales and Customer Service must possess a friendly and professional demeanor, with a deep commitment to customer satisfaction. In addition to the qualifications listed below, the successful candidate must be a creative thinker who is passionate about creating a memorable customer experience.

Responsibilities:

1. Drive sales by motivating and training the sales and customer service teams.
2. Develop and implement strategies to improve customer service.
3. Monitor customer service and sales performance and provide feedback and guidance to team members.
4. Monitor customer feedback and ensure customer satisfaction.
5. Develop and maintain relationships with customers and vendors.
6. Identify customer service and sales opportunities and create plans for improvement.
7. Address customer inquiries and complaints in a timely and professional manner.
8. Create reports and analyze data to track customer satisfaction and sales performance.
9. Create and implement customer service policies and procedures.
10. Participate in recruiting and hiring of sales and customer service personnel.

According to JobzMall, the average salary range for a Manager, Sales and Customer Service in New York, NY, USA is between $51,922 - $95,890. This salary range can vary depending on the person’s experience, qualifications, and the specific role and employer.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.