Manager, Omnichannel Operations

Are you a dynamic and driven leader with a passion for delivering exceptional customer experiences? Look no further! Macy's is seeking a highly experienced and motivated Manager of Omnichannel Operations to join our team. In this role, you will play a crucial role in ensuring seamless and efficient operations across all of our omnichannel channels, helping us continue to provide the best-in-class service that our customers have come to expect. If you have a proven track record of success in operations management, possess strong analytical and problem-solving skills, and have a customer-centric mindset, we want to hear from you!

1. Oversee and manage all aspects of omnichannel operations for the company.
2. Develop and implement strategies to ensure efficient and seamless operations across all channels.
3. Lead and mentor a team of operations staff to ensure high-quality customer service is delivered.
4. Collaborate with cross-functional teams to identify and resolve operational issues.
5. Analyze data and metrics to identify areas for improvement and implement solutions.
6. Monitor and maintain inventory levels to meet customer demand.
7. Develop and maintain relationships with vendors and partners to ensure timely and accurate delivery of products.
8. Keep up-to-date with industry trends and best practices to continuously improve omnichannel operations.
9. Ensure compliance with company policies and procedures.
10. Identify and implement cost-saving measures without compromising on quality.
11. Work closely with the customer service team to address any customer concerns or issues.
12. Develop and maintain standard operating procedures to ensure consistency and efficiency across all channels.
13. Conduct regular performance evaluations and provide feedback to team members.
14. Manage budgets and resources effectively to maximize productivity.
15. Foster a positive and collaborative work environment that promotes teamwork and employee growth.

According to JobzMall, the average salary range for a Manager, Omnichannel Operations in Tempe, AZ, USA is $50,000 to $90,000 per year. This can vary depending on factors such as the specific industry, size of the organization, and level of experience of the individual.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.