Manager, Omnichannel Operations

Are you a highly organized and customer-focused individual looking for a leadership role in the retail industry? Macy's is seeking a dynamic and experienced Manager for our Omnichannel Operations team. In this role, you will be responsible for overseeing all aspects of our omnichannel operations to ensure a seamless and exceptional shopping experience for our customers. If you have a passion for driving business results, excellent communication skills, and a strong understanding of omnichannel strategies, we want to hear from you! Join our team and be a part of shaping the future of retail at Macy's.

• Develop and implement omnichannel strategies to enhance the customer shopping experience
• Oversee all aspects of omnichannel operations, including order fulfillment, inventory management, and customer service
• Monitor and analyze omnichannel performance metrics to identify areas for improvement and implement solutions
• Collaborate with cross-functional teams, including merchandising, marketing, and IT, to ensure seamless integration of omnichannel initiatives
• Train and mentor team members on omnichannel best practices and procedures
• Manage and motivate a team of associates to achieve business goals and provide exceptional customer service
• Develop and maintain strong relationships with vendors and third-party partners to ensure timely and efficient order fulfillment
• Ensure compliance with company policies and procedures, as well as federal and state laws and regulations
• Stay current on industry trends and advancements in omnichannel technology to continuously improve processes and drive business results
• Act as a brand ambassador by embodying the Macy's culture and values in all interactions with customers and team members.

According to JobzMall, the average salary range for a Manager, Omnichannel Operations in Atlanta, GA, USA is between $70,000 and $100,000 per year. This may vary depending on the specific company and the individual's level of experience and education.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.