Manager, Omnichannel Operations

Are you a dynamic and results-driven leader with a passion for driving seamless customer experiences? Look no further than Macy's! We are currently seeking a Manager of Omnichannel Operations to join our team and oversee the operations of our omnichannel sales channels. As the Manager, you will play a key role in ensuring that Macy's remains at the forefront of the retail industry by optimizing our omnichannel strategy and driving operational efficiency. If you have a strong background in retail operations and a proven track record of success in implementing omnichannel initiatives, we want to hear from you! Join us in shaping the future of retail and take your career to the next level with Macy's.

1. Develop and implement strategic plans for omnichannel operations that align with Macy's overall business objectives.
2. Oversee and manage all aspects of omnichannel operations, including inventory management, order fulfillment, and customer service.
3. Analyze sales and operational data to identify areas of improvement and make data-driven decisions to increase efficiency and profitability.
4. Collaborate with cross-functional teams to ensure seamless integration of omnichannel initiatives across departments.
5. Stay up to date on industry trends and best practices in omnichannel retail to continuously improve Macy's omnichannel strategy.
6. Lead and mentor a team of operations staff, providing guidance and support to ensure their success.
7. Develop and maintain strong relationships with internal and external stakeholders, including vendors and business partners.
8. Monitor and manage the budget for omnichannel operations, ensuring that resources are allocated effectively and efficiently.
9. Conduct regular performance evaluations and provide feedback to team members to drive continuous improvement.
10. Ensure compliance with all company policies and procedures, as well as state and federal regulations.
11. Work closely with the marketing and merchandising teams to ensure a seamless omnichannel customer experience.
12. Identify and troubleshoot any issues or roadblocks in omnichannel operations and develop solutions to address them.
13. Communicate regularly with senior management to provide updates on omnichannel operations and make recommendations for improvement.

According to JobzMall, the average salary range for a Manager, Omnichannel Operations in Chicago, IL, USA is $85,000 - $110,000 per year. This can vary depending on factors such as experience, company size, and industry. Some companies may also offer additional benefits and bonuses.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.