Manager, Omnichannel Operations

Are you a seasoned retail professional with a passion for driving sales and improving customer experiences? Macy's is seeking a dynamic and results-driven Manager of Omnichannel Operations to join our team. In this role, you will be responsible for leading the execution of our omnichannel strategy, ensuring seamless integration of our physical and digital channels. The ideal candidate will have a strong background in retail operations and a proven track record of driving growth and efficiency. If you are a strategic thinker with excellent leadership and communication skills, we want to hear from you!

1. Develop and implement omnichannel strategies to drive sales and improve customer experiences.
2. Collaborate with cross-functional teams to ensure seamless integration of physical and digital channels.
3. Analyze data and trends to identify opportunities for growth and efficiency in omnichannel operations.
4. Lead and motivate a team of retail professionals to achieve business objectives and provide excellent customer service.
5. Monitor and report on key performance indicators to track progress and make data-driven decisions.
6. Develop and maintain strong relationships with vendors and partners to support omnichannel initiatives.
7. Stay updated on industry trends and best practices in omnichannel retail to continuously improve processes and strategies.
8. Ensure compliance with company policies and procedures in regards to omnichannel operations.
9. Collaborate with other managers to develop and implement training programs for omnichannel operations.
10. Communicate effectively with upper management to provide updates, make recommendations, and address any issues or concerns.
11. Manage budget and resources effectively to achieve goals and objectives within established timelines.
12. Continuously evaluate and improve processes to enhance the overall omnichannel experience for customers.
13. Remain adaptable and flexible in a fast-paced and ever-changing retail environment.
14. Represent the company and its values in a professional and positive manner at all times.

According to JobzMall, the average salary range for a Manager, Omnichannel Operations in San Antonio, TX, USA is $58,000-$93,000 per year. This can vary depending on the specific industry, company, and level of experience of the individual.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.