Manager, Omnichannel Operations

At Macy's, we believe in providing our customers with a seamless shopping experience across all channels. As the Manager of Omnichannel Operations, you will play a crucial role in ensuring the smooth and efficient operation of our omnichannel strategy. We are seeking a dynamic and driven individual who is passionate about delivering exceptional customer experiences and has a strong background in retail operations management. If you are a strategic thinker with excellent leadership skills and a knack for problem-solving, we would love to have you join our team.

1. Develop and implement strategies for seamless integration of omnichannel operations, including online and in-store processes.
2. Ensure consistency and coherence in customer experience across all channels, including online, in-store, and mobile.
3. Collaborate with cross-functional teams to identify opportunities for improvements in omnichannel operations and implement necessary changes.
4. Monitor and analyze key performance metrics to identify areas for improvement and make data-driven decisions.
5. Manage and train a team of omnichannel associates to ensure they are equipped to deliver exceptional customer service.
6. Oversee inventory management and fulfillment processes to ensure accurate and timely order processing.
7. Work with IT teams to troubleshoot any technical issues impacting omnichannel operations.
8. Develop and maintain relationships with key vendors and partners to support omnichannel operations.
9. Stay updated on industry trends and best practices in omnichannel retail operations.
10. Continuously evaluate and improve processes to streamline operations and drive efficiency.
11. Collaborate with marketing and sales teams to develop and execute omnichannel promotions and campaigns.
12. Communicate regularly with upper management on the progress and performance of omnichannel operations.
13. Handle any escalated customer issues related to omnichannel operations.
14. Ensure compliance with company policies and procedures, as well as legal and regulatory requirements.
15. Monitor and manage budget and expenses related to omnichannel operations.

According to JobzMall, the average salary range for a Manager, Omnichannel Operations in San Diego, CA, USA is between $80,000 and $110,000 per year. However, this can vary depending on factors such as the specific company, the manager's level of experience, and the industry they are working in.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.