Customer + Digital Strategy and Operations Lead

We are looking for an experienced, passionate, and motivated Customer + Digital Strategy and Operations Lead to join Macy's. As a strategic and operational leader, you will set the vision and build the roadmap for enhancing our customer experience across all digital channels. The ideal candidate should have an entrepreneurial spirit and be able to work across multiple business units and business processes. You will be responsible for driving innovation and optimizing our customer experience, while leading a cross-functional team of stakeholders. To succeed in this role, you should have a deep understanding of ecommerce and digital marketing trends and best practices, as well as the ability to think strategically and drive results. Required Qualifications:• 5+ years of experience in customer experience, ecommerce, digital marketing, and/or operations• Proven track record of driving innovative customer experience initiatives• Ability to lead cross-functional teams and manage stakeholders• Excellent problem-solving and communication skills• Proven ability to think strategically and drive results in a fast-paced environment

Responsibilities:

1. Set customer experience vision and build roadmap to enhance customer experience across all digital channels.
2. Establish and maintain relationships with stakeholders, customers, and partners.
3. Leverage insights from customer research, competitive analysis, and market trends to identify customer experience opportunities.
4. Develop and execute strategies to optimize customer experience across all digital channels.
5. Monitor and analyze customer experience performance across all digital channels.
6. Drive innovation and creative customer experience initiatives.
7. Lead cross-functional teams to ensure successful execution of customer experience projects.
8. Manage and track budgets and ensure projects are delivered on time and on budget.
9. Ensure customer experience standards are met and exceeded.
10. Stay up to date on ecommerce and digital marketing trends and best practices.

According to JobzMall, the average salary range for a Customer + Digital Strategy and Operations Lead in New York, NY, USA is $90,000 - $135,000 per year. This range is based on an analysis of salary information from various sources, including online job boards, company websites, and other resources.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.