Administrative Support Team Associate

At Macy's, we are committed to providing our customers with an excellent shopping experience. We are looking for an Administrative Support Team Associate who is passionate about providing superior customer service and exceptional organizational skills. The ideal candidate for this position will have a strong attention to detail, excellent written and verbal communication skills, and the ability to work independently and as part of a team.We are seeking a dedicated individual who is dependable and has the capacity to work in a fast-paced environment. The successful candidate will be highly organized and have an enthusiasm for helping our customers. The Administrative Support Team Associate will be an essential part of our team and our customers’ shopping journey.

Responsibilities:

1. Greet customers upon arrival at the store and provide assistance in navigating the store, locating items, and completing purchases.
2. Assist customers in resolving any issues or complaints.
3. Maintain accurate customer records, including contact information, purchase history, and feedback forms.
4. Assist in maintaining store inventory by stocking shelves, organizing merchandise, and maintaining a neat and orderly work space.
5. Assist with administrative tasks, such as filing, data entry, and document preparation.
6. Provide general customer service support, including answering inquiries, taking orders, and processing payments.
7. Assist in creating promotional materials and campaigns to promote store events.
8. Work with store management to ensure customer needs are met and customer satisfaction is achieved.
9. Monitor customer feedback and recommend changes to improve the customer experience.
10. Collaborate with other team members to ensure efficient and effective operations.

According to JobzMall, the average salary range for a Administrative Support Team Associate in Pleasanton, CA, USA is $50,000 - $60,000. The salary range depends on factors such as the company, the individual's qualifications, and the market conditions.

Macy's, the largest retail brand of Macy's, Inc. delivers fashion and affordable luxury to customers at approximately 670 locations in 45 states, the District of Columbia, Puerto Rico and Guam, as well as to customers in the U.S. and more than 100 international destinations through its leading online store at macys.com. It operates its business under the brand names Macy's, Bloomingdale's, and Bluemercury, which sells merchandise, including apparel and accessories, cosmetics, home furnishings, and other consumer goods. It also provides various support functions to the company's retail operations through its subsidiaries namely, FDS Bank; Macy's Systems and Technology, Inc; Macy's Merchandising Group, Inc; and Macy's Logistics and Operations.