Senior Relationship Liaison

At M&T Bank, we are looking for a passionate and highly motivated Senior Relationship Liaison to join our team. As a Senior Relationship Liaison, you will be responsible for providing exceptional service and guidance to our clients.The ideal candidate for this role is an experienced professional with a strong background in customer service and banking operations. You must possess outstanding communication and interpersonal skills to succeed in this role. Additionally, you should have an understanding of financial products and services, as well as a proven track record of providing exceptional customer service.If you have a passion for helping people and have a focus on delivering superior client experiences, this is the perfect opportunity for you!

Responsibilities:

1. Build and maintain relationships with existing customers through exceptional customer service, providing guidance and advice on financial products and services.
2. Handle customer inquiries effectively and professionally, providing solutions to their needs.
3. Develop strategies and processes to ensure customer satisfaction and loyalty.
4. Monitor customer feedback to identify areas of improvement for customer service.
5. Analyze customer data and trends to identify opportunities for growth and development.
6. Collaborate with other departments to ensure customer needs are met in a timely and efficient manner.
7. Stay up-to-date on banking regulations and best practices.
8. Maintain accurate records of customer interactions and transactions.
9. Develop and implement plans to improve customer service and loyalty.
10. Perform additional duties as assigned.

According to JobzMall, the average salary range for a Senior Relationship Liaison in Baltimore, MD, USA is $50,000 - $72,000. This range is based on market research and interviews with professionals in the industry.

M&T Bank Corporation is a regional financial services company with more than $115 billion in assets. They provide banking, insurance, investments, mortgage and commercial financial services through more than 750 branches, 1800 ATMs, and a variety of online and mobile services.