Senior Branch Manager

Are you an experienced banking professional looking for an opportunity to take your career to the next level? M&T Bank is looking for a Senior Branch Manager to lead our branch team in creating an exceptional customer experience. As a Senior Branch Manager, you will be responsible for managing a team of banking professionals, providing leadership, mentorship, and direction to ensure that our branch customers receive the highest level of service. The ideal candidate will have 5+ years of retail banking experience, a proven ability to motivate others, and excellent customer service and problem-solving skills. If you have a passion for banking and are looking for the chance to make a difference in an established financial institution, this is the opportunity you have been waiting for. Apply now to join our team!

Responsibilities:

1. Lead a team of banking professionals and provide leadership, mentorship, and direction to ensure the highest level of customer service.
2. Develop, implement, and monitor processes, procedures, and initiatives to ensure compliance with industry regulations, policies, and standards.
3. Act as a point of contact with customers and respond to inquiries and complaints in a timely and professional manner.
4. Assist in the development and execution of branch strategies to meet customer needs and increase profitability.
5. Monitor and analyze branch performance and take appropriate action to ensure operational goals are met.
6. Ensure compliance with internal control standards and procedures.
7. Mentor, coach, and develop staff to ensure their professional growth and development.
8. Promote a culture of customer-centricity and create a positive environment for staff and customers.
9. Establish and maintain relationships with community partners to create referral opportunities.
10. Create and implement policies and procedures to improve operational efficiency.

According to JobzMall, the average salary range for a Senior Branch Manager in Baltimore, MD, USA is $77,000 - $99,000. This range is based on an analysis of job postings from employers hiring for this position in the Baltimore area.

M&T Bank Corporation is a regional financial services company with more than $115 billion in assets. They provide banking, insurance, investments, mortgage and commercial financial services through more than 750 branches, 1800 ATMs, and a variety of online and mobile services.