GCM Client Administrator

At M&T Bank, we are looking for an experienced and highly organized GCM Client Administrator to join our team. The successful candidate will be responsible for ensuring the GCM Business Unit is providing a high level of service to our clients and meeting our compliance standards. The ideal candidate will have a proven track record of success in client service, experience working with regulatory compliance, and excellent communication skills. If you are a motivated self-starter that enjoys working in a fast-paced environment, then we want to hear from you.To be successful in this role, you must have a minimum of two years of experience in client service, project management, and/or compliance. You must also possess a comprehensive understanding of the products and services offered by M&T Bank. Additionally, the successful candidate will have excellent interpersonal and customer service skills, along with the ability to multi-task and work independently. If this sounds like the right job for you, we look forward to hearing from you!

Responsibilities:

1. Manage and maintain a high level of customer service and satisfaction.
2. Ensure compliance with all M&T Bank regulations and policies.
3. Monitor and monitor client service performance and take corrective action as needed.
4. Proactively identify and address customer service issues.
5. Develop and maintain relationships with clients.
6. Monitor and review client account activity to ensure accuracy.
7. Resolve customer inquiries and complaints in a timely manner.
8. Prepare and submit reports to management.
9. Track and analyze customer service metrics.
10. Provide support to clients with product and service inquiries.
11. Stay up-to-date on existing and emerging products and services.
12. Maintain an organized workflow to ensure timely completion of tasks.

According to JobzMall, the average salary range for a GCM Client Administrator in Baltimore, MD, USA is $36,000 - $45,000 per year. This salary range may vary depending on the employer, experience level, and other factors.

M&T Bank Corporation is a regional financial services company with more than $115 billion in assets. They provide banking, insurance, investments, mortgage and commercial financial services through more than 750 branches, 1800 ATMs, and a variety of online and mobile services.