Team Lead, Client Services

Are you an experienced Client Services professional with strong leadership skills and a passion for luxury retail? LVMH is looking for a Team Lead, Client Services to join our team and take the lead on developing a world-class service experience for our clients.The ideal candidate for this role is a creative problem-solver and a natural communicator with a deep understanding of the luxury retail industry. They must be an organized, detail-oriented individual with a knack for building relationships and inspiring others.The successful candidate will have a minimum of 3 years of experience in client services, a Bachelor’s degree in a related field, and excellent written and verbal communication skills. They must also have a strong working knowledge of customer service software and be proficient in MS Office Suite.If you’re looking for an exciting opportunity to lead a team of dedicated professionals and provide world-class client services, we want to hear from you. Apply now!

Responsibilities:

1. Lead and manage a team of dedicated professionals to provide a world-class client service experience.
2. Establish standards of excellence in customer service and ensure that team is meeting performance goals.
3. Develop and implement strategies to improve client experience and customer service processes.
4. Monitor team performance and provide feedback to ensure that customer service goals are met.
5. Respond to customer inquiries and complaints in a professional and timely manner.
6. Train and mentor new team members on customer service best practices and software.
7. Handle escalations and difficult customer service scenarios.
8. Identify areas for improvement and develop creative solutions to enhance customer service.
9. Maintain accurate records of customer service interactions.
10. Stay up-to-date with new trends in the luxury retail industry.

According to JobzMall, the average salary range for a Team Lead, Client Services in Albany, NY, USA is $60,000 to $76,000 per year. This range is based on salaries reported by JobzMall users and is an estimate based on current market conditions.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.