Team Lead, Client Services

We are looking for an experienced and highly motivated Team Lead, Client Services to join our dynamic team at LVMH. The ideal candidate will be an excellent communicator, organized and passionate about providing exceptional client service. The successful candidate will be a confident leader, able to manage a team and take responsibility for the delivery of outstanding customer service. They will possess superior problem-solving skills and have the ability to work in a fast-paced and challenging environment.We are looking for someone with a minimum of 5 years' customer service and team management experience, ideally in a similar environment. The successful candidate must have excellent communication and interpersonal skills, be highly organized and able to think on their feet. They will have strong attention to detail, be results-oriented and have a strong work ethic. The successful candidate must also have a genuine interest in keeping up to date with new technologies and client service practices.

1. Lead and manage the Client Services team, ensuring the delivery of outstanding customer service.
2. Ensure that customer inquiries are resolved in a timely and efficient manner.
3. Monitor team performance and provide feedback and guidance as required.
4. Develop and implement procedures and processes to ensure the highest level of customer satisfaction.
5. Train and mentor team members in customer service practices and procedures.
6. Monitor customer feedback and take appropriate action to resolve any issues.
7. Establish and maintain strong relationships with clients to ensure customer loyalty and retention.
8. Monitor trends in customer service, technology, and practices to ensure the team is up-to-date.
9. Ensure compliance with all applicable laws and regulations.
10. Develop and implement strategies to increase customer satisfaction and loyalty.

According to JobzMall, the average salary range for a Team Lead, Client Services in Los Angeles, CA, USA is $73,944 - $105,739 per year.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.