Team Lead, Client Services

At LVMH, we’re looking for an experienced Team Lead in Client Services to join our team. You’ll be responsible for providing exceptional customer service to our clients and leading a team of Client Service Representatives. The ideal candidate will have a proven track record of success in customer service and team management, excellent communication and problem-solving skills, and a strong commitment to customer satisfaction. If you’re passionate about customer experience and have a track record of success in this space, we want to hear from you!

Responsibilities:

1. Lead a team of Client Service Representatives in providing exceptional customer service to LVMH clients
2. Foster a customer-centric environment and ensure customer satisfaction
3. Develop team members and provide ongoing coaching, feedback, and training
4. Monitor and measure team performance, identify areas for improvement, and develop action plans to address any performance gaps
5. Handle escalated customer inquiries and complaints
6. Analyze customer feedback and develop initiatives to improve customer experience
7. Track customer service metrics and report on performance
8. Utilize problem-solving skills to resolve customer issues
9. Collaborate with cross-functional teams to ensure customer success
10. Remain up-to-date on industry trends and product knowledge

According to JobzMall, the average salary range for a Team Lead, Client Services in White Plains, NY, USA is $52,500 to $65,000 per year. This range will vary depending on the company, industry, experience, and other factors.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.