Team Lead, Client Services

At LVMH, our Client Services Team Lead is an integral part of our team. We are seeking a driven, customer-focused professional who is passionate about providing outstanding service. The ideal candidate will have a strong background in customer service, leadership, and problem-solving, along with the ability to manage challenging situations with professionalism and a positive outlook. The Team Lead, Client Services will be responsible for providing exemplary service to our clients, managing a team of customer service professionals, and developing strategies to help our clients succeed. The ideal candidate will also have excellent interpersonal, organizational, and communication skills. If this sounds like you, we'd love to hear from you!

Responsibilities:

-Provide superior client service and build relationships with clients -Manage a team of customer service professionals and develop strategies to help clients succeed -Monitor team performance and manage challenging customer service issues -Implement process and system improvements to enhance customer experience and service delivery -Analyze customer feedback and develop customer service strategies to ensure customer satisfaction -Develop and maintain customer service policies and procedures -Plan and coordinate customer service training programs -Develop and implement customer service metrics to measure success -Monitor customer service trends and propose changes to maximize customer satisfaction -Ensure compliance with applicable customer service regulations and laws

According to JobzMall, the average salary range for a Team Lead, Client Services in Pasadena, CA, USA is $72,845 - $117,109.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.