Team Lead, Client Services

We are looking for an enthusiastic and passionate Team Lead, Client Services to join our team at LVMH. This is an excellent opportunity for a self-starter who is a people-person, highly organized, and has a passion for problem-solving.As the Team Lead, you will be responsible for leading, managing and motivating a team of Client Services Representatives that provide superior customer service and support to our customers. You will be the go-to person to provide guidance and direction for the team to ensure that all customers have a positive experience.The ideal candidate will have at least 3 years of experience in customer service or related field, and a track record of leading and developing a team of customer service representatives. Additionally, the successful candidate will have an aptitude for problem-solving, strong communication and interpersonal skills, and the ability to handle multiple tasks and prioritize effectively. If you are a team player and are looking for a rewarding, meaningful opportunity to be part of an innovative and dynamic team, then this is the role for you!

Responsibilities:

1. Lead, manage and motivate a team of Client Services Representatives in providing superior customer service and support.
2. Provide guidance and direction for the team to ensure customers have a positive experience.
3. Utilize problem-solving skills to address customer inquiries in a timely and efficient manner.
4. Monitor and report on the team's performance.
5. Develop and implement customer service strategies to ensure customer satisfaction.
6. Train and support customer service representatives in their roles and responsibilities.
7. Ensure customer service standards are maintained.
8. Monitor customer feedback and develop strategies for improvement.
9. Develop and maintain positive relationships with customers.
10. Provide insights and recommendations to senior management on customer service issues.

According to JobzMall, the average salary range for a Team Lead, Client Services in New York, NY, USA is $63,890 to $93,400 per year. Salaries can vary depending on the employer, experience, location, and other factors.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.