Sales and Service Leader

At LVMH, we believe that the customer experience is of utmost importance. Our Sales and Service Leaders are the embodiment of this philosophy; they create an exceptional in-store experience for our customers, ensuring that they leave our stores feeling satisfied, informed, and delighted. We are looking for a Sales and Service Leader who is passionate about customer service, has a knack for problem-solving, and is committed to providing a high-quality shopping experience for our customers.The ideal candidate for this position should have at least 3 years of customer service experience, preferably in a luxury retail setting. They should be passionate about creating an inviting atmosphere for our customers, have excellent communication skills, and be knowledgeable about our products and services. They should also be highly organized, able to think on their feet, and be capable of working independently and as part of a team. Above all, they should have a genuine enthusiasm for providing our customers with an exceptional experience.

Responsibilities:

1. Create a warm and inviting atmosphere for customers in the store.
2. Respond to customer inquiries and provide knowledgeable and accurate information about products and services.
3. Assist customers with items selection and purchase.
4. Manage customer complaints and resolve any issues in a timely manner.
5. Maintain accurate records of customer purchases and returns and ensure all transactions are completed accurately.
6. Monitor the store floor to ensure all customers are satisfied with their shopping experience.
7. Work closely with the store team to ensure customer service standards are met.
8. Develop and implement strategies to increase customer loyalty and retention.
9. Participate in store events, promotional activities, and product launches.
10. Provide training and guidance to new associates.

According to JobzMall, the average salary range for a Sales and Service Leader in Los Angeles, CA, USA is $51,000 to $87,000. This salary range may vary depending on the company's size and industry. Other factors such as experience, qualifications, and location may also affect the salary range.

LVMH Moët Hennessy Louis Vuitton, commonly known as LVMH, is a French multinational holding and conglomerate specializing in luxury goods, headquartered in Paris.The company was formed in 1987 through the merger of fashion house Louis Vuitton (founded in 1854) with Moët Hennessy, which was established following the 1971 merger between the champagne producer Moët & Chandon (founded in 1743) and the cognac producer Hennessy (founded in 1765). In 2023, with a valuation of $500 billion, LVMH became the most valuable company in Europe. LVMH is a world leader in luxury with 60 subsidiaries that manage 75 prestigious brands in six different sectors.