Senior Technical Support Specialist

Welcome to Long Beach City College, where we are dedicated to providing high-quality education and support to our diverse community. We are currently seeking a highly skilled and experienced Senior Technical Support Specialist to join our team. In this role, you will play a crucial part in ensuring the smooth functioning of our technical systems and providing exceptional support to faculty, staff, and students. If you possess a strong technical background, excellent problem-solving skills, and a passion for helping others, we encourage you to apply for this exciting opportunity.

1. Provide technical support to faculty, staff, and students by troubleshooting and resolving issues related to computer hardware, software, and network systems.
2. Maintain and monitor the college's technical systems to ensure optimal performance and minimal downtime.
3. Install, configure, and maintain computer hardware and software, including updates and upgrades.
4. Collaborate with various departments to identify and implement new technology solutions that enhance the college's efficiency and productivity.
5. Create and maintain technical documentation, including user guides and FAQs, to assist faculty, staff, and students in utilizing the college's technical resources.
6. Train and educate faculty, staff, and students on the proper use of technology and software applications.
7. Stay up-to-date with the latest technology trends and developments to provide innovative solutions and improve the college's technical capabilities.
8. Manage and prioritize technical support requests, ensuring timely and effective resolution.
9. Collaborate with external vendors and service providers to troubleshoot and resolve complex technical issues.
10. Maintain inventory of hardware and software and make recommendations for upgrades and replacements as needed.
11. Adhere to all security protocols and procedures to protect the college's data and systems.
12. Act as a liaison between the college and external technical support teams to ensure timely and effective resolution of technical issues.
13. Provide excellent customer service and maintain a positive and professional attitude in all interactions.
14. Participate in departmental meetings and contribute to the continuous improvement of the college's technical support services.
15. Adhere to all college policies and procedures and maintain confidentiality in all aspects of the job.

According to JobzMall, the average salary range for a Senior Technical Support Specialist in Long Beach, CA, USA is $69,000 - $108,000 per year.

Long Beach City College promotes equitable student learning and achievement, academic excellence, and workforce development by delivering high quality education.