Rates Client Services Representative
Welcome to the London Stock Exchange Group! We are seeking a highly motivated and driven individual to join our team as a Rates Client Services Representative. As a global financial institution, the London Stock Exchange Group is dedicated to providing exceptional services to our clients, and we are looking for someone who shares our passion for excellence. If you have a strong background in financial services and a customer-centric mindset, we would love to hear from you. Join us in shaping the future of the financial industry and make an impact as a Rates Client Services Representative.
- Provide exceptional customer service to clients of the London Stock Exchange Group, ensuring their needs and concerns are addressed promptly and efficiently.
- Act as a primary point of contact for clients, responding to inquiries and providing accurate and timely information about rates and financial products.
- Build and maintain strong relationships with clients, identifying their needs and proactively offering solutions to meet their financial goals.
- Collaborate with internal teams such as sales, trading, and operations to ensure a seamless client experience.
- Stay up-to-date on industry trends and market developments to accurately advise clients on financial products and services.
- Handle and resolve any client complaints or issues in a professional and timely manner.
- Educate clients on the London Stock Exchange Group's products and services, promoting cross-selling opportunities.
- Conduct market research and analysis to identify potential clients and opportunities to expand the company's client base.
- Assist in the development and implementation of client service strategies to improve overall customer satisfaction and retention.
- Maintain accurate records of client interactions and transactions, ensuring compliance with regulatory requirements.
- Contribute to team meetings and provide feedback to help improve processes and procedures.
- Uphold the values and reputation of the London Stock Exchange Group in all interactions with clients and colleagues.
- Continuously strive to meet and exceed performance targets and contribute to the overall success of the Rates Client Services team.
Strong Knowledge Of Financial Markets And Products: A Successful Rates Client Services Representative Should Possess A Deep Understanding Of Interest Rate Products And The Global Financial Markets.
Excellent Communication And Interpersonal Skills: This Role Involves Daily Interactions With Clients, Both Internal And External. Strong Communication And Interpersonal Skills Are Necessary To Effectively Address Client Inquiries And Build Positive Relationships.
Attention To Detail: Rates Client Services Representatives Must Be Detail-Oriented And Have A High Level Of Accuracy In Order To Ensure The Timely And Accurate Execution Of Client Requests.
Customer Service Experience: This Role Is Primarily Focused On Providing Exceptional Client Service. Previous Experience In A Customer-Facing Role, Preferably In The Financial Industry, Is Highly Desirable.
Problem-Solving And Analytical Skills: The Ability To Think Critically And Solve Complex Problems Is Crucial For This Role. Rates Client Services Representatives Must Be Able To Analyze Situations, Identify Issues, And Propose Effective Solutions In A Fast-Paced Environment.
Data Entry
Communication
Time Management
Multitasking
Attention to detail
customer service
Relationship Building
Market analysis
Problem-Solving
team
Client Support
Financial Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Rates Client Services Representative in London, UK is between £25,000 to £35,000 per year. However, this can vary depending on factors such as company size, years of experience, and specific job responsibilities. Additionally, bonuses and commissions may also be included in the total compensation package for this role.
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London Stock Exchange Group Plc engages in the facilitation of international markets exchange platforms. It operates through the following business activities: Capital Formation, Risk and Balance Sheet Management, and Intellectual Property.
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