CX Escalation Specialist

Are you a customer service expert with a passion for problem-solving? Do you thrive in a fast-paced environment and enjoy going above and beyond to ensure customer satisfaction? If so, Logitech is looking for you to join our team as a CX Escalation Specialist. In this role, you will be responsible for resolving complex customer issues and providing exceptional support to our valued customers. We are seeking a highly motivated and detail-oriented individual with excellent communication skills and a strong background in customer service. If you are ready to take your customer service career to the next level, we want to hear from you!

1. Handle complex customer issues: As a CX Escalation Specialist, you will be responsible for handling complex customer issues and finding effective solutions to ensure customer satisfaction.
2. Provide exceptional customer support: Your main responsibility will be to provide exceptional support to our valued customers, going above and beyond to meet their needs and resolve any issues they may have.
3. Resolve customer escalations: You will be the go-to person for resolving customer escalations, utilizing your problem-solving skills and customer service expertise to efficiently resolve any issues that arise.
4. Maintain a high level of customer satisfaction: It will be your responsibility to maintain a high level of customer satisfaction by addressing customer concerns and providing timely and effective solutions.
5. Communicate effectively: Excellent communication skills are a must for this role, as you will be interacting with customers, as well as other team members and departments within the company.
6. Work in a fast-paced environment: As part of the CX Escalation team, you will need to thrive in a fast-paced environment and be able to handle multiple tasks and customer inquiries simultaneously.
7. Collaborate with cross-functional teams: You will collaborate with other teams, such as technical support and sales, to ensure a seamless customer experience and provide a holistic solution to customer issues.
8. Maintain accurate records: It will be your responsibility to accurately document and track all customer interactions and escalations for future reference and analysis.
9. Identify areas for improvement: As a CX Escalation Specialist, you will have a deep understanding of customer needs and concerns, and it will be your responsibility to identify areas for improvement in our products, services, and processes.
10. Stay updated on company products and services: You will need to stay updated on Logitech's products and services to provide accurate and up-to-date information to customers and help troubleshoot technical issues.

According to JobzMall, the average salary range for a CX Escalation Specialist in Chennai, Tamil Nadu, India is between ₹4,00,000 and ₹8,00,000 per year. This range may vary depending on factors such as the company, job experience, and skills.

Logitech International S.A. is a Swiss manufacturer of computer peripherals and software, with dual headquarters in Lausanne, Switzerland and Newark, California. The company has offices throughout Europe, Asia, Oceania, and the Americas.