Service Excellence / Performance Improvement Coach

Are you passionate about driving service excellence and performance improvement? Do you have a knack for identifying areas of opportunity and developing effective strategies to enhance customer satisfaction? If so, LifeBridge Health has an exciting opportunity for you to join our team as a Service Excellence/Performance Improvement Coach.In this role, you will play a critical role in our organization's mission to provide exceptional healthcare services to our community. You will be responsible for coaching and supporting our team members in delivering high-quality, patient-centered care while continuously seeking ways to improve our processes and procedures.To be successful in this position, we are looking for a driven and results-oriented individual with a strong background in service excellence and performance improvement. You should have excellent communication and leadership skills, a keen eye for detail, and a passion for delivering exceptional service.If you are ready to make a positive impact on the healthcare industry and join a dynamic team, we invite you to apply for this exciting opportunity at LifeBridge Health.

1. Develop and implement strategies to improve service excellence and performance within the organization.
2. Coach and train team members on best practices for delivering exceptional customer service.
3. Monitor and analyze customer satisfaction data to identify areas for improvement.
4. Collaborate with department leaders to develop action plans for addressing service and performance gaps.
5. Conduct regular performance assessments and provide feedback to team members.
6. Develop and maintain training materials and resources for service excellence and performance improvement.
7. Lead and facilitate meetings and workshops to enhance team members' skills and knowledge.
8. Stay updated on industry trends and best practices related to service excellence and performance improvement.
9. Communicate effectively with team members at all levels of the organization.
10. Collaborate with other departments to ensure a consistent and high-quality customer experience.
11. Develop and maintain relationships with external partners and vendors to support service excellence initiatives.
12. Monitor and track progress towards service excellence and performance improvement goals.
13. Provide recommendations for process improvements to enhance customer satisfaction and overall organizational performance.
14. Conduct research and analyze data to identify areas for improvement and develop solutions.
15. Serve as a role model for service excellence and promote a culture of continuous improvement within the organization.
16. Collaborate with human resources to develop training and development programs for team members.
17. Assist with the implementation of new processes and procedures to improve service delivery.
18. Ensure compliance with all relevant regulations and standards related to service excellence and performance improvement.
19. Prepare and present reports on service excellence and performance improvement initiatives to senior leadership.
20. Mentor and coach team members to continuously improve their skills and knowledge in service excellence and performance improvement.

According to JobzMall, the average salary range for a Service Excellence / Performance Improvement Coach in Baltimore, MD, USA is between $60,000 and $80,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the coach is working in. Some coaches may earn higher salaries if they have specialized skills or work with high-profile clients.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.