PATIENT SERVICE ASSOCIATE
Are you a compassionate and organized individual looking to make a positive impact on patients' lives? LifeBridge Health is seeking a dedicated Patient Service Associate to join our team. In this role, you will play a crucial role in providing exceptional customer service to our patients and their families. We are looking for candidates with excellent communication skills, strong attention to detail, and a passion for helping others. If you are ready to join a dynamic healthcare organization and make a difference in the lives of others, we encourage you to apply for this exciting opportunity.
- Provide exceptional customer service to patients and their families.
- Assist patients with scheduling appointments, checking in, and filling out necessary forms.
- Communicate with patients and their families in a compassionate and empathetic manner.
- Maintain accurate and organized patient records.
- Coordinate with healthcare providers to ensure timely and efficient patient care.
- Adhere to all HIPAA regulations and maintain patient confidentiality.
- Handle patient inquiries and concerns in a professional and timely manner.
- Collaborate with other healthcare team members to ensure a positive patient experience.
- Keep waiting areas and reception desk clean and organized.
- Attend to patient needs and provide support as needed.
- Maintain knowledge of hospital policies and procedures.
- Participate in training and development programs to enhance patient service skills.
- Assist with administrative tasks such as filing, data entry, and answering phone calls.
- Keep track of and order necessary office and medical supplies.
- Continuously strive to improve patient satisfaction and overall customer service.
Excellent Communication Skills: A Patient Service Associate Must Possess Strong Verbal And Written Communication Skills To Effectively Interact With Patients, Families, And Healthcare Professionals.
Knowledge Of Medical Terminology: Familiarity With Medical Terminology Is Essential For A Patient Service Associate To Accurately Communicate With Patients And Understand Their Medical Needs.
Customer Service Experience: Previous Experience In A Customer Service Role Is Highly Desirable As A Patient Service Associate Will Be Responsible For Providing A Positive And Compassionate Experience For Patients And Their Families.
Computer Skills: Proficiency In Basic Computer Skills, Such As Data Entry And Electronic Medical Records, Is Important For A Patient Service Associate To Efficiently Manage Patient Information And Appointments.
Multitasking Abilities: The Ability To Multitask In A Fast-Paced Environment Is Crucial For A Patient Service Associate To Handle Multiple Tasks, Such As Scheduling Appointments, Answering Phone Calls, And Assisting Patients With Their Needs.
Communication
Time Management
Multitasking
Attention to detail
customer service
Medical Terminology
Teamwork
Organization
Problem-Solving
Billing And Coding
Electronic Health Records
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a PATIENT SERVICE ASSOCIATE in Baltimore, MD, USA is $33,000 - $45,000 per year. However, this can vary depending on factors such as experience, education, and specific job duties. Additionally, salaries may also vary between different healthcare facilities and organizations.
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LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.
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