Patient Registration Associate - Grace Medical Center

Welcome to Grace Medical Center at LifeBridge Health! We are currently seeking a highly organized and compassionate Patient Registration Associate to join our team. In this role, you will have the opportunity to make a positive impact on our patients' experience by providing exceptional customer service and ensuring accurate and efficient registration processes. We are looking for someone who is detail-oriented, able to multitask, and has strong communication skills. If you are a team player with a passion for helping others, we would love to have you on our team. Read on for further details about this exciting opportunity.

1. Greet and welcome patients and their families to Grace Medical Center with a friendly and professional demeanor.
2. Efficiently and accurately register patients for appointments, procedures, and admissions, while adhering to all hospital policies and procedures.
3. Collect and verify patient demographic and insurance information, ensuring accuracy and completeness for billing and medical records purposes.
4. Utilize computer systems and software to enter and update patient information, appointments, and schedules.
5. Respond to patient inquiries and concerns in a timely and empathetic manner, providing exceptional customer service at all times.
6. Collaborate with other hospital departments to ensure a smooth and seamless registration process for patients.
7. Maintain patient confidentiality and adhere to all HIPAA regulations.
8. Identify and address any potential issues or errors in patient registration, and work to resolve them promptly and accurately.
9. Follow established protocols for handling patient payments, including collecting copays and deductibles.
10. Prioritize and manage multiple tasks and responsibilities, while maintaining a high level of attention to detail and accuracy.
11. Serve as a resource to patients and their families, providing information about hospital services, policies, and procedures.
12. Attend and actively participate in team meetings and trainings to stay updated on hospital policies and procedures.
13. Collaborate with other hospital staff to continuously improve the patient experience and ensure high levels of patient satisfaction.
14. Maintain a safe and clean work environment, adhering to all infection control and safety protocols.
15. Perform other duties as assigned by the supervisor or manager.

According to JobzMall, the average salary range for a Patient Registration Associate - Grace Medical Center in Baltimore, MD, USA is between $33,000 to $40,000 per year. However, this can vary depending on factors such as experience, location, and specific job responsibilities.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.