OFFICE/FRONT DESK ASST-CPE
Welcome to LifeBridge Health, where we strive to provide exceptional patient care and a positive work environment for our employees. We are currently seeking a passionate and dedicated Office/Front Desk Assistant to join our team and support our clinical practice environment. In this role, you will have the opportunity to work closely with our healthcare professionals and make a direct impact on the experience of our patients. We are looking for someone with excellent organizational skills, strong communication abilities, and a friendly demeanor to serve as the face of our practice. If you are a motivated individual with a desire to contribute to the success of our organization, we encourage you to apply for this position.
- Greet and welcome patients and visitors to the practice in a warm and friendly manner.
- Assist with patient check-in and check-out processes, ensuring accuracy and efficiency.
- Answer phone calls and direct them to the appropriate department or individual.
- Schedule appointments for patients and maintain the appointment calendar.
- Maintain patient records and ensure all information is accurate and up-to-date.
- Communicate with patients regarding any necessary paperwork or documentation needed.
- Collaborate with healthcare professionals to ensure seamless patient care.
- Handle insurance verification and billing processes.
- Maintain a clean and organized front desk area.
- Respond to patient inquiries and concerns in a timely and professional manner.
- Assist with administrative tasks such as filing, faxing, and data entry.
- Uphold patient confidentiality and adhere to HIPAA regulations.
- Serve as a liaison between patients, healthcare professionals, and other staff members.
- Provide exceptional customer service and strive to exceed patient expectations.
- Attend trainings and meetings to stay updated on practice policies and procedures.
- Continuously seek opportunities to improve processes and procedures within the practice.
- Collaborate with team members to ensure a positive and cohesive work environment.
- Adhere to all safety and infection control protocols.
- Perform other duties as assigned by the office manager or healthcare professionals.
- Demonstrate a commitment to the mission and values of LifeBridge Health.
Strong Communication Skills: The Ability To Effectively Communicate With Patients, Visitors, And Team Members Is Essential For An Office/Front Desk Assistant At Lifebridge Health. This Includes Both Verbal And Written Communication Skills.
Proficiency In Computer Systems: Candidates Should Have Experience With Electronic Medical Records And Other Computer Systems Commonly Used In Healthcare Settings. This Includes The Ability To Navigate Software, Input And Retrieve Data, And Troubleshoot Technical Issues.
Multitasking Abilities: Working At The Front Desk Of A Healthcare Facility Requires The Ability To Handle Multiple Tasks Simultaneously. The Ideal Candidate Should Be Able To Prioritize And Manage Their Time Effectively To Ensure A Smooth And Efficient Flow Of Patients And Information.
Customer Service Orientation: As The First Point Of Contact For Patients And Visitors, The Office/Front Desk Assistant Plays A Crucial Role In Creating A Positive And Welcoming Environment. Therefore, Candidates Should Possess Strong Customer Service Skills And Have A Friendly And Professional Demeanor.
Knowledge Of Medical Terminology: While Not Always Required, A Basic Understanding Of Medical Terminology Can Be Beneficial For An Office/Front Desk Assistant. This Knowledge Can Help With Tasks Such As Scheduling Appointments, Verifying Insurance, And Answering Patient Inquiries.
Communication
Time Management
Scheduling
Multitasking
Interpersonal skills
Attention to detail
customer service
Computer proficiency
Organization
Administrative support
Problem-Solving
Record
Communication
Conflict Resolution
Leadership
Time management
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a OFFICE/FRONT DESK ASST-CPE in Owings Mills, MD, USA is $28,000 - $35,000 per year. This may vary depending on the specific job duties, experience level, and company.
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LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.
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