Medical Contact Center Agent

At LifeBridge Health, we are seeking an experienced and compassionate Medical Contact Center Agent to join our team and support the mission of delivering the highest quality of health care to our patients. The Medical Contact Center Agent will provide outstanding customer service to patients and their families, handle incoming calls, and answer questions about medical services. This position requires excellent communication skills, a professional attitude, and the ability to think quickly and problem solve on the spot.The ideal candidate will have experience in a customer service or medical setting, strong computer literacy skills, and the ability to work in a fast-paced environment. Additionally, a commitment to providing exceptional customer service and the ability to establish trust with patients and families is essential. If you are organized, reliable, and have an eye for detail, we want to hear from you!

Responsibilities:

1. Provide outstanding customer service to patients and their families.
2. Handle incoming calls and answer questions about medical services.
3. Demonstrate excellent communication skills and professional attitude.
4. Think quickly and problem solve on the spot.
5. Utilize computer literacy skills to navigate systems.
6. Work in a fast-paced environment.
7. Provide exceptional customer service and establish trust with patients and families.
8. Remain organized, reliable, and have an eye for detail.

According to JobzMall, the average salary range for a Medical Contact Center Agent in Randallstown, MD, USA is $19.00 - $23.00 per hour. This salary range can vary depending on experience, qualifications, and other factors.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.