Grievance Specialty - Patient Relations Coordinator

Are you a compassionate individual with a strong understanding of patient rights and healthcare policies? Do you have a keen eye for detail and a passion for ensuring patient satisfaction? If so, LifeBridge Health is seeking a Grievance Specialty - Patient Relations Coordinator to join our team and help us uphold our commitment to providing exceptional patient care. In this role, you will serve as a liaison between patients, families, and healthcare providers to address and resolve grievances and complaints. If you are a proactive problem-solver with excellent communication skills and a desire to make a positive impact on the patient experience, we encourage you to apply.

1. Act as a liaison between patients, families, and healthcare providers to address and resolve grievances and complaints.
2. Utilize knowledge of patient rights and healthcare policies to ensure fair and ethical treatment of patients.
3. Communicate effectively with patients, families, and healthcare providers to gather information and provide updates on the status of grievances and complaints.
4. Investigate and analyze patient grievances and complaints to determine possible causes and identify areas for improvement.
5. Collaborate with other departments and teams within the healthcare facility to address and resolve grievances and complaints.
6. Maintain accurate and detailed records of all grievances and complaints, including relevant documentation and communication.
7. Develop and implement processes and procedures to effectively manage and resolve grievances and complaints.
8. Serve as an advocate for patients and their families, ensuring their needs and concerns are heard and addressed.
9. Monitor and report on patient satisfaction and identify opportunities for improvement.
10. Stay up-to-date on industry standards and best practices related to patient relations and satisfaction.
11. Provide support and guidance to other healthcare staff regarding patient rights and grievance resolution.
12. Maintain confidentiality and adhere to HIPAA regulations when handling sensitive patient information.
13. Uphold the mission and values of LifeBridge Health, promoting a culture of patient-centered care.
14. Participate in training and development opportunities to enhance knowledge and skills related to patient relations and grievance resolution.
15. Any other duties or tasks assigned by the supervisor or management.

According to JobzMall, the average salary range for a Grievance Specialty - Patient Relations Coordinator in Baltimore, MD, USA is $44,000 to $66,000 per year. This can vary depending on factors such as experience, education, and specific job responsibilities. Some employers may also offer additional benefits and bonuses.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.