Customer Service Lead

Are you an enthusiastic, warm, and reliable customer service leader looking for an opportunity to join a world-class healthcare provider? LifeBridge Health is seeking a Customer Service Lead to join our team and provide exemplary customer service to our patients and their families. In this role, you will help lead our customer service team and ensure that our patients receive the highest level of customer service. The ideal candidate should have an unwavering commitment to excellence and a passion for providing exceptional customer service. In addition, you must possess excellent communication and leadership skills and be able to work in a fast-paced environment. We are looking for someone who can bring a positive attitude and enthusiasm to work every day.If you have the requisite qualifications and are eager to take on a leadership role in a world-class healthcare provider, we want to hear from you!

Responsibilities:

1. Provide exemplary customer service to patients and their families.
2. Lead customer service team and ensure they provide highest level of service.
3. Maintain excellent communication and leadership skills.
4. Work in a fast-paced environment.
5. Bring positive attitude and enthusiasm to work every day.
6. Handle customer complaints and inquiries in a professional manner.
7. Monitor customer service metrics and trends to identify areas for improvement.
8. Collaborate with other departments to ensure customer satisfaction.
9. Develop and implement strategies to improve customer service.
10. Train and mentor customer service team members.

According to JobzMall, the average salary range for a Customer Service Lead in Baltimore, MD, USA is between $34,000 and $60,000 per year. This range can vary depending on the company, experience, location and other factors.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.