Associate IS Service Desk Analyst

Are you a tech-savvy problem solver with a passion for helping others? Do you thrive in a fast-paced environment and enjoy utilizing your knowledge of information systems to provide exceptional customer service? If so, LifeBridge Health is looking for an Associate IS Service Desk Analyst to join our team. As a member of our dynamic and collaborative IT department, you will have the opportunity to support and assist our employees with various technical issues, ensuring smooth operation of our healthcare system. We are seeking an individual with a strong understanding of IT support principles and the ability to communicate technical information in a clear and concise manner. If this sounds like you, we encourage you to apply and become a part of our mission to improve the health of our community.

1. Provide exceptional customer service to employees by promptly responding to technical inquiries and troubleshooting issues related to information systems.
2. Utilize strong knowledge of information systems to resolve technical problems, ensuring minimal disruption to daily operations.
3. Collaborate with team members to identify and implement solutions for recurring technical issues and improve overall system performance.
4. Communicate technical information in a clear and concise manner to non-technical users, ensuring understanding and resolution of issues.
5. Maintain accurate records of technical inquiries and resolutions, utilizing a helpdesk ticketing system.
6. Stay up-to-date on emerging technologies and industry trends to continuously improve support services and processes.
7. Adhere to established protocols and procedures for IT support, ensuring compliance with organizational standards and policies.
8. Work in a fast-paced environment to prioritize and manage multiple tasks, ensuring timely resolution of technical issues.
9. Develop and maintain positive relationships with internal departments and external vendors to facilitate efficient and effective resolution of technical problems.
10. Assist with the deployment and maintenance of new hardware and software, providing technical support and training to end-users as needed.

According to JobzMall, the average salary range for a Associate IS Service Desk Analyst in Baltimore, MD, USA is $50,000 - $65,000 per year. This may vary depending on the specific company, experience level, and other factors.

LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.