ADMIN COORD-PATIENT EXPERIENCE AND VOLUNTEERS
Are you passionate about providing exceptional patient experience and making a difference in people's lives? Do you thrive in a fast-paced and dynamic healthcare environment? If so, we have an exciting opportunity for you at LifeBridge Health. As the Admin Coordinator for Patient Experience and Volunteers, you will play a crucial role in ensuring that our patients receive the highest quality of care and support. We are looking for a motivated and organized individual with excellent communication skills and a strong attention to detail. If you are ready to join a team dedicated to enhancing the patient experience and making a positive impact in the community, we encourage you to apply today.
- Coordinate and oversee all aspects of patient experience and volunteer programs, ensuring efficient and effective operations.
- Develop and maintain strong relationships with patients, families, and volunteers to promote a positive and welcoming environment.
- Act as a liaison between patients and the healthcare team, addressing any concerns or issues promptly and professionally.
- Collaborate with various departments and teams to identify areas for improvement and implement strategies to enhance the patient experience.
- Manage and maintain volunteer schedules, ensuring coverage and appropriate placement based on skills and interests.
- Facilitate volunteer trainings and orientations, ensuring all volunteers are equipped with the necessary skills and knowledge to support patients and their families.
- Monitor and track patient satisfaction data, identifying trends and areas for improvement.
- Prepare reports and presentations on patient experience and volunteer programs for leadership and stakeholders.
- Develop and maintain policies and procedures related to patient experience and volunteer programs.
- Ensure compliance with all applicable regulations and standards related to patient experience and volunteer services.
- Provide excellent customer service to patients, families, and volunteers, addressing any questions or concerns in a timely and professional manner.
- Stay up-to-date on industry trends and best practices related to patient experience and volunteer management.
- Represent the organization at community events and outreach programs, promoting the importance of patient experience and volunteerism.
- Assist in the recruitment, selection, and onboarding process for new volunteers.
- Perform other duties and responsibilities as assigned by the Director of Patient Experience and Volunteer Services.
Experience In Healthcare Administration: A Strong Knowledge Of Healthcare Policies, Procedures, And Regulations Is Essential For This Role. Previous Experience In A Healthcare Setting, Particularly In A Coordination Or Administrative Role, Is Highly Preferred.
Excellent Communication Skills: The Ability To Effectively Communicate With Patients, Volunteers, And Healthcare Staff Is Crucial In This Role. Strong Written And Verbal Communication Skills Are Necessary, As Well As The Ability To Actively Listen And Respond To Feedback.
Organizational And Time Management Skills: As An Administrative Coordinator, You Will Be Responsible For Managing Multiple Tasks And Deadlines. Strong Organizational And Time Management Skills Are Necessary To Ensure The Smooth Operation Of Patient Experience And Volunteer Programs.
Interpersonal Skills: This Role Requires Frequent Interaction With Patients, Volunteers, And Healthcare Staff. The Ideal Candidate Should Possess Strong Interpersonal Skills, Including Empathy, Patience, And The Ability To Build Relationships.
Proficiency In Computer Software: Proficiency In Microsoft Office Suite And Other Relevant Software Programs Is Necessary For This Role. Familiarity With Electronic Medical Records And Database Management Is Also Preferred.
Communication
Time Management
Multitasking
Attention to detail
Event Planning
customer service
Patient care
Teamwork
Volunteer Management
Organization
Problem-Solving
Flexibility
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a ADMIN COORD-PATIENT EXPERIENCE AND VOLUNTEERS in Baltimore, MD, USA is $45,000 - $55,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific employer.
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LifeBridge Health is a nonprofit healthcare corporation that was formed in 1998 and currently operates several medical institutions in and around Baltimore, Maryland.
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