Team Lead, Break Fix Order Mgmt

At Lexmark International, we are seeking a dedicated and driven individual to join our team as a Team Lead for Break Fix Order Management. As a leader in the printing and imaging industry, we are committed to delivering exceptional customer service and support. In this role, you will be responsible for overseeing the break fix order management process and ensuring timely and efficient resolution for our customers. We are looking for someone with a strong understanding of order management and a passion for leading a team to success. If you are someone who thrives in a fast-paced and dynamic environment, with a strong attention to detail and excellent communication skills, we encourage you to apply for this exciting opportunity.

1. Oversee the break fix order management process to ensure timely and efficient resolution for customers.
2. Lead and manage a team of order management specialists to meet department goals and objectives.
3. Develop and implement strategies to improve the overall efficiency and effectiveness of the break fix order management process.
4. Monitor and analyze key performance metrics to identify areas for improvement and take corrective actions.
5. Collaborate with cross-functional teams to ensure seamless flow of information and identify opportunities for process optimization.
6. Train and mentor team members to ensure they have the necessary skills and knowledge to perform their roles effectively.
7. Conduct regular performance evaluations and provide feedback and coaching to team members.
8. Maintain a high level of customer service by ensuring all orders are processed accurately and in a timely manner.
9. Resolve escalated customer issues and complaints in a professional and timely manner.
10. Stay updated with industry trends, market changes, and customer needs to continuously improve the break fix order management process.
11. Adhere to company policies and procedures to maintain a high level of operational integrity.
12. Communicate effectively with internal and external stakeholders to ensure a smooth and efficient order management process.
13. Prepare and present reports to management on team performance, process improvements, and customer feedback.
14. Identify and implement process automation opportunities to increase efficiency and reduce errors.
15. Foster a positive and collaborative work environment to promote teamwork and employee engagement.

According to JobzMall, the average salary range for a Team Lead, Break Fix Order Mgmt in Cebu City, 6000 Cebu, Philippines is approximately 30,000 to 40,000 Philippine pesos per month. This may vary depending on the specific company, industry, and level of experience of the individual.

Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.