Solutions Support Architect
Welcome to Lexmark International, a leading provider of innovative printing and imaging solutions. We are currently seeking a highly skilled Solutions Support Architect to join our dynamic team. As a Solutions Support Architect, you will play a vital role in designing and implementing cutting-edge solutions for our clients. This is an exciting opportunity for a motivated individual with a passion for technology and a desire to make a significant impact in the industry. If you have a strong background in solution architecture and a dedication to delivering exceptional customer support, we want to hear from you!
- Develop and design innovative and cutting-edge solutions for clients using Lexmark's printing and imaging technology.
- Collaborate with cross-functional teams to understand client needs and create customized solutions that meet their specific requirements.
- Conduct in-depth research and analysis to identify industry trends and best practices for solution architecture.
- Utilize your strong technical expertise to provide support and guidance to clients during the implementation and integration of our solutions.
- Act as a subject matter expert on Lexmark's products and services, staying up-to-date on the latest developments and updates.
- Provide exceptional customer service and support, building strong relationships with clients and ensuring their satisfaction with our solutions.
- Create and maintain detailed documentation of solutions and processes, ensuring clear communication and understanding for both clients and internal teams.
- Continuously evaluate and improve existing solutions, incorporating feedback and making necessary adjustments to meet changing client needs and market demands.
- Stay updated on industry and technology advancements, proactively identifying opportunities for innovation and improvement within our solutions.
- Mentor and train junior team members, sharing your expertise and knowledge to foster their growth and development within the company.
Extensive Technical Knowledge: A Solutions Support Architect Should Possess A Deep Understanding Of Hardware, Software, And Networking Technologies. They Should Have Experience Working With A Variety Of Operating Systems, Programming Languages, And Databases.
Strong Communication Skills: The Solutions Support Architect Must Be Able To Effectively Communicate Technical Concepts To A Non-Technical Audience. They Should Be Able To Listen To Customer Needs And Translate Them Into Technical Solutions.
Problem-Solving Abilities: This Role Requires A Candidate Who Is Able To Think Critically And Creatively To Troubleshoot Complex Issues. They Should Be Able To Identify Root Causes And Develop Innovative Solutions To Resolve Them.
Project Management Skills: A Solutions Support Architect Should Be Able To Manage Multiple Projects Simultaneously And Meet Tight Deadlines. They Should Possess Strong Organizational Skills And Be Able To Prioritize Tasks Effectively.
Customer Service Orientation: The Solutions Support Architect Acts As A Liaison Between The Customer And The Development Team. They Should Have A Customer-Centric Mindset And Be Able To Provide Excellent Service To Ensure Customer Satisfaction.
Documentation
Software Development
Project Management
Training
Troubleshooting
Network Administration
Communication
Product knowledge
customer service
Problem-Solving
System integration
Technical Expertise
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Solutions Support Architect in Cebu City, 6000 Cebu, Philippines is between ₱60,000 to ₱130,000 per month. This range can vary depending on factors such as years of experience, specific job responsibilities, and the company's size and industry.
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Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.
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