Solution Support Level 1

Are you a tech-savvy problem solver with a passion for customer service? Do you thrive in a fast-paced environment and enjoy collaborating with a team to provide top-notch solutions? If so, then we have the perfect opportunity for you! Lexmark International is seeking a Solution Support Level 1 to join our dynamic team. In this role, you will be responsible for providing technical support to our customers and ensuring their satisfaction with our products and services. To excel in this position, you should have a strong understanding of computer systems and excellent communication skills. Join us in our mission to deliver superior solutions and be a part of our growing success.

1. Provide technical support to customers via phone, email, and chat.
2. Troubleshoot and resolve customer issues related to Lexmark products and services.
3. Collaborate with team members to find solutions and escalate complex issues to higher levels of support when necessary.
4. Maintain a high level of customer satisfaction by providing timely and effective resolution to customer inquiries.
5. Document all customer interactions and resolutions in appropriate databases.
6. Keep up-to-date with product knowledge and updates to effectively assist customers.
7. Identify and report product defects and suggest improvements to enhance customer experience.
8. Work closely with other departments to ensure customer needs are met and issues are resolved in a timely manner.
9. Continuously seek ways to improve processes and procedures to enhance customer support experience.
10. Provide feedback and suggestions to improve product design and usability based on customer interactions.
11. Remain calm and professional in high-pressure situations and handle customer complaints with empathy and understanding.
12. Demonstrate excellent communication skills, both written and verbal, to effectively assist customers and work collaboratively with team members.
13. Adhere to company policies and procedures to maintain a high level of quality and customer satisfaction.
14. Stay updated with industry trends and advancements to ensure efficient and effective support to customers.
15. Participate in training and development opportunities to enhance technical skills and customer service abilities.

According to JobzMall, the average salary range for a Solution Support Level 1 in Cebu City, Cebu, Philippines is between PHP 20,000 to PHP 25,000 per month. This may vary depending on the company and the candidate's level of experience and skills.

Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.