Services Onboarding Setup Specialist
Welcome to Lexmark International! We are a leading provider of innovative imaging and printing solutions for businesses of all sizes. As a Services Onboarding Setup Specialist, you will play a crucial role in ensuring our customers have a smooth and successful onboarding experience. We are seeking a detail-oriented and customer-focused individual to join our team and help us deliver exceptional service to our clients. If you have a passion for technology and a strong background in customer service, we want to hear from you. Keep reading to learn more about this exciting opportunity and the qualifications we are looking for in our ideal candidate.
- Collaborate with sales and account management teams to understand customer needs and expectations for onboarding process.
- Develop and implement onboarding plans for new customers, ensuring a seamless and efficient setup process.
- Serve as the main point of contact for customers during the onboarding process, providing regular updates and addressing any concerns or issues.
- Conduct thorough reviews of customer data and systems to ensure accurate and timely setup.
- Train customers on how to use our imaging and printing solutions, and provide ongoing support as needed.
- Work closely with cross-functional teams to troubleshoot and resolve any technical issues that may arise during the onboarding process.
- Create and maintain detailed documentation on customer onboarding procedures and processes.
- Gather feedback from customers and make recommendations for improving the onboarding experience.
- Stay updated on industry trends and best practices to continuously improve our onboarding process.
- Assist with other customer service duties as needed to support the overall success of the team.
Strong Technical Skills: A Services Onboarding Setup Specialist At Lexmark International Should Possess A Strong Understanding Of Various Software And Hardware Systems, As Well As Be Able To Troubleshoot Technical Issues Related To Service Onboarding.
Project Management Experience: This Role Requires The Ability To Manage Multiple Projects Simultaneously, Ensuring That Each Service Onboarding Setup Is Completed On Time And Within Budget. Candidates Should Have Prior Experience In Project Management And Be Able To Use Project Management Tools Effectively.
Excellent Communication Skills: As A Services Onboarding Setup Specialist, Strong Communication Skills Are Essential For Effectively Communicating With Internal Teams, External Vendors, And Customers. This Includes Written Communication For Creating Project Plans And Reports, As Well As Verbal Communication For Providing Training And Support To Clients.
Attention To Detail: A Services Onboarding Setup Specialist Must Be Detail-Oriented And Have A High Level Of Accuracy In Their Work. This Is Crucial For Ensuring That All Service Onboarding Setups Are Completed Correctly And Meet Specific Client Requirements.
Customer Service Focus: This Role Involves Working Closely With Clients To Understand Their Needs And Provide Solutions That Meet Their Expectations. As Such, Candidates Should Possess Strong Customer Service Skills, Including The Ability To Build And Maintain Positive Relationships With Clients Throughout The Onboarding Process.
Project Management
Training
Data Analysis
Communication
Time Management
Attention to detail
Problem Solving
customer service
Software Implementation
Technical Knowledge
Multit
Onboarding Process
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Active Listening
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Services Onboarding Setup Specialist in Cebu City, 6000 Cebu, Philippines is between PHP 20,000 to PHP 30,000 per month. However, this can vary depending on factors such as the company, industry, experience, and skills of the individual. Some companies may also offer additional bonuses and benefits.
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Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.
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