ServiceNow Business Analyst

Welcome to Lexmark International, where we strive to constantly improve and innovate our business processes through the use of cutting-edge technology. As a ServiceNow Business Analyst, you will play a crucial role in driving the success of our ServiceNow platform by analyzing business needs, identifying opportunities for improvement, and implementing solutions to enhance efficiency and effectiveness.To excel in this role, we are seeking a highly analytical and detail-oriented individual with a strong understanding of ServiceNow functionalities and best practices. The ideal candidate will have a proven track record of effectively translating business requirements into technical solutions and possess excellent communication skills to collaborate with cross-functional teams.If you are passionate about leveraging technology to drive business success and possess the necessary qualifications, we invite you to join our dynamic team at Lexmark International.

1. Conduct thorough analysis of business processes and identify areas for improvement using ServiceNow platform.
2. Collaborate with cross-functional teams to gather and understand business requirements and translate them into technical solutions.
3. Work closely with ServiceNow developers and engineers to implement and configure solutions that align with business needs.
4. Continuously monitor and review ServiceNow platform to identify any gaps or opportunities for enhancement.
5. Conduct user training and support to ensure efficient utilization of ServiceNow platform.
6. Stay up-to-date with ServiceNow functionalities, best practices, and industry trends to recommend and implement improvements.
7. Create and maintain comprehensive documentation for all ServiceNow processes and solutions.
8. Troubleshoot and resolve any issues or errors related to ServiceNow platform.
9. Collaborate with stakeholders to prioritize and manage ServiceNow enhancement requests.
10. Communicate project updates and progress to relevant stakeholders, including management and end-users.
11. Identify and analyze potential risks and provide proactive solutions to mitigate them.
12. Participate in testing and quality assurance activities to ensure the accuracy and effectiveness of ServiceNow solutions.
13. Act as a subject matter expert for ServiceNow platform and provide guidance and support to other team members.
14. Proactively identify opportunities to improve and optimize business processes through the use of ServiceNow platform.
15. Adhere to company policies and procedures, as well as industry standards and regulations.

According to JobzMall, the average salary range for a ServiceNow Business Analyst in Kolkata, West Bengal, India is between ₹6,00,000 - ₹12,00,000 per year. This may vary depending on factors such as experience, company, and qualifications.

Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.