Order Management Specialist

Welcome to Lexmark International, where we are dedicated to delivering innovative printing and imaging solutions to our customers. As an Order Management Specialist, you will play a crucial role in ensuring the timely and accurate processing of orders from our clients. Our ideal candidate is organized, detail-oriented, and possesses excellent communication skills. If you are looking for a fast-paced and dynamic work environment where your skills and contributions are valued, we invite you to join our team at Lexmark International.

1. Process and manage orders from clients in a timely and accurate manner.
2. Communicate with clients to confirm order details, resolve any issues, and provide updates on order status.
3. Utilize company systems and tools to accurately enter and track order information.
4. Collaborate with sales, logistics, and other internal teams to ensure order fulfillment and on-time delivery.
5. Monitor and manage inventory levels to ensure availability of products for order fulfillment.
6. Identify and escalate any potential issues or delays in order processing to the appropriate team members.
7. Maintain accurate and up-to-date records of orders and customer information.
8. Follow company policies and procedures for order management and ensure compliance with all relevant regulations.
9. Provide exceptional customer service by promptly responding to inquiries and resolving any issues related to orders.
10. Continuously strive to improve order management processes and suggest solutions for increasing efficiency and accuracy.
11. Support the sales team by providing order-related reports and data as needed.
12. Stay updated on product knowledge and industry trends to better assist clients with their orders.
13. Adhere to confidentiality and security protocols when handling sensitive customer information.
14. Assist with other administrative tasks and projects as needed.

According to JobzMall, the average salary range for a Order Management Specialist in Cebu City, 6000 Cebu, Philippines is between ₱15,000 to ₱25,000 per month. However, salaries can vary depending on the specific company, experience level, and other factors.

Lexmark International, Inc. is a privately held American company that manufactures laser printers and imaging products. The company is headquartered in Lexington, Kentucky. Since 2016 it has been jointly owned by a consortium of three Chinese companies: Apex Technology, PAG Asia Capital, and Legend Capital.