Clinic Services Specialist - Medical Receptionist

Are you passionate about providing exceptional customer service in a healthcare setting? Do you thrive in a fast-paced environment and enjoy interacting with patients and healthcare professionals? If so, then we have an exciting opportunity for you as a Clinic Services Specialist - Medical Receptionist at Legacy Health! As the first point of contact for our patients, you will play a crucial role in ensuring a positive experience from check-in to check-out. We are seeking a highly organized and detail-oriented individual with excellent communication skills and a strong customer service mindset. Join our team and make a difference in the lives of our patients every day!

1. Greet and check-in patients in a friendly and welcoming manner, ensuring their needs are met in a timely and efficient manner.
2. Schedule appointments and maintain the appointment calendar for healthcare professionals.
3. Answer incoming calls and direct them to the appropriate department or individual.
4. Verify patient insurance coverage and collect necessary copayments or fees.
5. Maintain patient records and ensure accuracy of all information.
6. Communicate effectively with patients, healthcare professionals, and other staff members to ensure a smooth and positive experience for all.
7. Ensure that the clinic waiting area and front desk are clean, organized, and well-stocked with necessary supplies.
8. Follow established protocols for patient confidentiality and HIPAA compliance.
9. Provide assistance and support to healthcare professionals as needed.
10. Handle patient inquiries and resolve any concerns or issues in a professional and timely manner.
11. Maintain a working knowledge of clinic services and procedures to accurately answer patient questions.
12. Collaborate with other clinic staff to ensure efficient and effective patient flow.
13. Attend trainings and meetings as required to stay updated on any changes or new procedures.
14. Uphold and promote the values and mission of Legacy Health through exceptional customer service and patient care.
15. Maintain a positive and professional attitude at all times, even during busy or stressful situations.

According to JobzMall, the average salary range for a Clinic Services Specialist - Medical Receptionist in Portland, OR, USA is $30,000 to $35,000 per year. This may vary depending on factors such as experience, qualifications, and specific job responsibilities.

Legacy Health is a non-profit hospital system located in Portland, Oregon, United States. It consists of six primary-care hospitals, a children's hospital, and allied clinics and outpatient facilities. The system employs about 14,000 staff members, and is the second-largest system in the Portland metro area, after the Providence Health System.